FAQ
Frequently Asked Questions
What is Imdadat and what products do you sell?
Imdadat Al Jazera Al Arabia Trading Company is a leading supplier in Saudi Arabia specializing in pipes & fittings, grooved fittings, CCTV cameras, green fencing, UPVC corrugated sheets, power tools, and more. Founded in 2016 as part of Al Jazera Group, we provide premium building materials, MEP products, and installation services across the Kingdom.
Where is Imdadat located?
Our head office and main showroom are in Jeddah, with another branch in Dammam. We serve all of Saudi Arabia (Riyadh, Jeddah, Dammam, Makkah, Madinah, etc.) and GCC countries with fast delivery.
Do you offer installation services?
Yes. We provide professional installation for:
Green Fence
CCTV Camera Systems
UPVC Corrugated Sheets
Book your service directly on our website.
What payment methods do you accept?
We accept secure payments via credit/debit cards, bank transfer, Apple Pay, and cash on delivery (selected areas). All transactions are encrypted and protected.
Do you ship across Saudi Arabia?
Yes. We offer fast and safe delivery to all cities in the Kingdom. Bulk orders receive special logistics support.
What is Green Fence and why should I choose it?
Green Fence is a durable, aesthetic privacy solution made of high-quality material in green color (other colors available). It reduces visual pollution, improves appearance of gardens, villas, factories, and construction sites, and provides long-lasting privacy. Heights: 1m, 1.5m, 2m. Standard length: 10 meters.
What is the price of Green Fence in Saudi Arabia?
Starting from 30 SAR per meter. Prices vary by height and quantity. MOQ is low, and bulk discounts are available.
Is Green Fence suitable for villas and commercial projects?
Absolutely. It is widely used for residential villas, gardens, warehouses, schools, and construction site enclosures across Saudi Arabia.
What types of CCTV cameras do you offer?
We stock dome cameras, bullet cameras, PTZ, 4K/5MP/8MP models, wireless battery cameras, solar-powered options, and smart AI cameras (brands like EZVIZ, Hikvision, etc.).
Do you provide complete CCTV installation packages in Jeddah and Riyadh?
Yes. Our expert team handles supply, installation, configuration, and after-sales support for homes, offices, shops, and industrial facilities.
What is the price range for CCTV cameras in Saudi Arabia?
Our cameras start from 373 SAR for basic models up to premium 8MP and solar-powered systems.
What types of pipes and fittings do you supply?
ERW & Seamless Carbon Steel Pipes (ASTM A53, BS-1387)
Hot Dip Galvanized Pipes (JASCO)
Grooved fittings, flanges, elbows, tees (DI Grooved, National)
UPVC, HDPE, and other plumbing solutions
Are your pipes suitable for high-pressure and industrial use?
Yes. We supply S40/S80 seamless pipes, UL/FM approved clamps, and heavy-duty fittings trusted in construction and MEP projects.
Are your pipes suitable for high-pressure and industrial use?
Yes. We supply S40/S80 seamless pipes, UL/FM approved clamps, and heavy-duty fittings trusted in construction and MEP projects.
Do you offer bulk pricing for contractors?
Yes. Contractors, construction companies, and government projects receive special wholesale pricing and dedicated support. Use our Bulk Order Form.
What are UPVC Corrugated Sheets used for?
They are lightweight, flexible, weather-resistant roofing and cladding sheets ideal for warehouses, carports, sheds, and temporary structures. Size: 1m × 6m.
How can I track my order?
After shipment, you will receive a tracking number via email/SMS. You can also log in to your account on e-imdadat.net.
What is your return and warranty policy?
We offer a money-back guarantee on most products. Defective or damaged items can be returned within the specified period. Warranty varies by product (1–5 years on cameras and tools).
How do I contact Imdadat customer service?
Hotline (24/7): +966 50 550 4717
Email: info@e-imdadat.net
WhatsApp available on the website
Do you have a physical showroom I can visit?
Yes. Visit our showrooms in Jeddah (Head Office) and Dammam. Check the Showrooms page for exact addresses and working hours.
